Frequently Asked Questions

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We specialise in residential cleaning, with our signature Complete Green Clean providing a comprehensive, eco-friendly service that keeps your entire home spotless and fresh. In addition to regular cleaning, we also offer a range of optional add-on services to suit your specific needs.

For a full list of what's included and available extras, please get in contact with us!

Yes! Our Complete Green Clean is a comprehensive service designed to maintain your entire home to the highest standard. If you need any specialised or deep cleaning tasks beyond the regular service, we’re happy to accommodate! We also offer a range of add-on services upon request.
For a detailed list of what’s included and available extras please contact us!

For a free no obligation quote follow this link https://allgreenclean.com.au/free-quote alternatively email us at admin@allgreenclean.com.au, or call on (ph). We’re here to help!

Yes, we bring all necessary cleaning products and equipment. You don’t need to provide anything!

Yes! We use environmentally friendly, non-toxic, and hypoallergenic cleaning products that are safe for your family, pets, and the environment. For a comprehensive list of our products we use, please contact us at admin@allgreenclean.com.au

Please refer to our pricing guide https://allgreenclean.com.au/pricing or for detailed pricing information please send us an email and request our pricing breakdown and add ons.

There are no lock in contracts for our services. However for the best consistency and to help ensure you get the same cleaner each visit, we recommend booking a regular time slot. This helps us deliver a reliable and familiar service every time.

Please ensure your home is in a reasonably tidy condition and that any fragile or valuable items are safely secured. This will help our team work more efficiently and ensure your home is cleaned to the highest standards.

It’s not necessary for you to be home during the cleaning. Many of our clients leave a key or provide access codes for us. However, if you prefer to be present, we’re happy to accommodate that as well.

Regular cleaning sessions typically take 1-5 hours, depending on the size of your home and the frequency of the service. Please note our services are fixed price and not based on an hourly rate.

Customer satisfaction is our top priority. If you’re not happy with our service, please reach out within 24 hours, and we’ll come back to address any issues at no extra cost. If we can’t meet your expectations, we offer a full or partial refund.

Yes, all our cleaning staff undergo comprehensive background checks, including yearly police checks and three-yearly working with children checks, to ensure they are trustworthy and highly trained.

We aim for consistency by sending the same cleaner for every visit. If your regular cleaner is unavailable, we’ll notify you in advance and arrange for another professional from our trusted team to take over.

Yes, All Green Clean is fully insured. We carry liability insurance to protect your property, and we provide workers’ compensation to ensure our team is covered. For more details, feel free to check out our insurance policy [link].